Security features

Ideals virtual data room offers a wide range of security features ensuring users confidential data and sensitive documents stay private and undisclosed. 

Moreover, it complies with such global data privacy standards as HIPAA and GDPR and is ISO 27001 and SOC 2, 3 certified. 

The variety of Ideals security features includes but not limited to the following:

• Built-in redaction. This feature enables blackening out certain areas of the file or document so that they stay hidden from the unwanted views. It’s typically used to keep confidential such data as sensitive business facts or personally identifiable information.
  
• Fence View. This is a screenshot protection feature that’s represented by a digital fence that appears on the top of the document or file. When it’s activated, the user can only see certain parts of the document while the rest is covered with a sliding barred screen.
  
• Dynamic watermarks. This feature makes dynamic watermarks appear on top of a document every time it’s viewed, downloaded, or printed. Ideals users can customize watermarks with IP address, user name, time and date of document access.
  
• Two-factor authentication. To access the data stored in a virtual data room space, every user needs to verify their personality by entering the code they get in SMS.
  
• Remote shred. Virtual data room administrators can revoke document access rights for a specific user at any time, even after the document has been downloaded.
  
• IP restriction. VDR administrators can restrict certain IP addresses from accessing the virtual data room space.

Ideals offers a transparent subscription-based pricing model. There are 3 subscription packages: Pro, Business, and Enterprise. They differ in the number of projects, administrators, and users allied in a virtual data room and a variety of provided services. This makes each package more suitable for smaller, larger, and enterprise projects respectively.

All packages include:

• 30-day free trial
• Two-step verification
• Detailed audit trails and support
• Dark mode
• Distinguished branding
• Remote shred and information rights management
• SOC 1/2/3 & ISO 27001:2013 certified data centers

More about the differences between the packages is in the table above.

Unique features of Ideals VDR

Let’s now have a brief look at what makes Ideals stand out among the competitors:

• 8 levels of granular access permissions. Ideals allows setting up 8 different levels of access permissions for each specific user. These include None, Fence View, View, Download encrypted PDF, Print, Download PDF, Download original, and Upload.
• In-app live chat support 24/7. Every Ideals’ user can get professional assistance right inside the app any time the issue arises.
• 30 seconds chat response time. Ideals customer support typically addresses users’ queries in 30 seconds. On top of that, issues are resolved in 5 minutes on average.
• Advanced Q&A workflows. Ideals enables all the users involved in a specific project to proactively collaborate right inside a virtual data room with the help of the Q&A section. Users can leave questions, assign experts, track the status of the question, and even take part in live discussions.
• Multi-project management. Ideals allows users creating several projects in a single virtual data room and seamlessly navigate them. What’s more, it’s possible to copy files between the projects.

Customer support

The customer service Ideals provides is among the top things users appreciate the most, according to G2 reviews. These are some of the services that make the support team outstanding:

• Round-the-clock access. Users can get assistance on the arising issues at any time of the day and via 3 main channels: chat, email, and phone
  
• Multilingual support. Ideals support team speaks 10+ languages, making sure every user is heard and addressed proactively.
• Preparation period. Ideals offers up to 30 free days of a preparation period.
• Live training with an expert. Ideals ensures a caring onboarding journey for each client by providing a live training showcasing how each service of a virtual data room works.

Document management 

Managing multiple documents and files is also straightforward in Ideals virtual data room. These are some of the offered features:

• Bulk files and folders renaming. Ideals enables virtual data room administrators to rename files and folders in bulk which significantly saves time and facilitates the processes.
• Full text search. Users can find anything among the large volume of different documents with the help of the full text search, which is realized with the OCR technology.
• Secure PDF and Excel viewers. Ideals enables users viewing and analyzing PDF and Excel files online in a secure way.
• Document labels. The large amount of documents and folders can be tagged, making it easier to logically group them and then navigate.

Pros and cons

Ideals can be a universal virtual data room solution for different clients with different expectations. It offers a wide range of services that are tailored to fulfill various needs depending on the use case. 

These are the most common advantages and disadvantages of Ideals according to users.

Clientele and case studies

Let’s now take a closer look at who chooses Ideals and how Ideals help its clients to solve their problems.

Major clients

These are the top Ideals clients based on the industry:

• Investment banking: Citi, Colliers, Performance Trust, Jefferies, Oman Investment Corporation
• Financial: Deloitte, EY, KPMG, BDO, Mazars, Baker Tilly
• IT Security: Accenture, Landsbankinn
• Manufacturing: Toyota, Product Quest
• Technology: LG, BrainCo, Millicom
• Pharmaceutical: Pieris Pharmaceuticals
• Insurance: BTA
• Energy: Petrobras, Kyocera, AGROFERT, Petrogrand, Silicon Ranch
• Legal: Eversheds Sutherland, Sorrento
• Real estate: JLL, Harvest
• Airline: American Airlines

Case studies

These are a few real user cases of how Ideals help their clients to address their concerns and needs.

Terradatum

Terradatum, a market analytics provider for the real estate industry, utilized Ideals virtual data rooms over four years to manage acquisitions, a forensic audit, and offers for potential company sales. 

Ideals enabled Terradatum to securely store confidential data, control access for different stakeholders, and maintain separate, organized data rooms for each project. This system facilitated efficient document management, quick responses to new opportunities, and meticulous due diligence. 

Ultimately, Ideals played a crucial role in the successful acquisition of Terradatum by Lone Wolf Technologies in 2021, demonstrating its effectiveness in handling complex M&A activities and audits.

Equitix

Equitix, a London-based equity investor, used Ideals virtual data room to manage a complex 12-year, £1.2 billion procurement for Birmingham’s highway maintenance. 

Ideals provided complete document control, efficient communication with stakeholders, and a robustplatform to demonstrate reliability to public entities. The VDR’s features, such as granular permissions, bulk file uploads, real-time activity tracking, and an in-built Q&A section, streamlined Equitix’s processes. 

This enabled secure and efficient procurement, improved risk management, and enhanced collaboration among over 80 users handling more than 900 documents, significantly optimizing their infrastructure projects.

ADL BioPharma

ADL BioPharma, a Spanish biotech company, leveraged Ideals virtual data room to expedite data exchange and facilitate acquisitions. 

With Ideals, ADL was able to securely share sensitive information, comply with EU data protection laws, and handle multiple bids efficiently by creating separate rooms and assigning different access levels. The intuitive interface and fast data processing allowed ADL to exchange information twice as fast as before, significantly speeding up the acquisition process. 

This enabled a smooth transaction leading to the company’s acquisition by Wacker Chemie AG for over €100 million. ADL’s experience highlights Ideals’ effectiveness in managing confidential information and supporting complex financial deals.